Meet our team

  • Helen Goff - Operations Manager

    Helen has a wealth of experience in customer service, managing service desks, processes and procedures and team management both in the public and private sectors. Helen joined ADT in July 2017 with responsibility for reviewing and enhancing efficient processes and procedures across the business to ensure exceptional service to our growing portfolio of clients both […] Read more »

  • Andy Phillips - Director, Risk Management

    Andy has over 20 years’ experience working in the Driver & Fleet Safety industry, with a proven track record for Strategic Planning, Global Project Implementation and the development of Bespoke Risk management solutions. Andy has successfully implemented targeted solutions across a wide range of industries including many blue chip companies which are currently being utilized […] Read more »

  • Dr Jim Golby, PhD FCIPD - Director of Research and Customer Experience (Applied Driving Techniques)

    Currently the Director of Research and Customer Experience at Applied Driving Techniques, Jim was formerly the Head of HR in the UK for a Global organisation ( where he was also the responsible person for ensuring the full Compliance the business’ Duty of Care and Health and Safety obligations with regards to employees driving on […] Read more »

  • David Brown - Head of Business Development

    David  has been in the fleet industry since 1980 and is also a Board Member of the Institute of Car Fleet Management (ICFM). The ICFM is the UK’s only independent “not for profit” organisation dedicated to advancing the profession of car fleet management. The majority of David’s career has been in account management so he […] Read more »

  • Louise Eades - Change and Development Manager

    Louise has over 20 years’ experience implementing system and process changes, working across a wide range of industries including Insurance, Oil & Gas and The Ministry of Defence Louise has been responsible for overseeing a significant growth in the ADT customer support team, with responsibility for staff training ensuring customer service levels continue to exceed […] Read more »

  • Nev Pooley - Head of Training and Development

    Has nearly 20 years’ experience in Fleet training within the oil, energy, pharmaceutical and corporate industries, Nev has also worked within the Mercedes group as a performance driving coach together with 4X4 training for various off road car manufactures. His work has taken him as far field as Kenya working within the oil exploration industry […] Read more »

  • Nigel Lawrence - Head of Projects & Implementation

    Nigel has 20 years’ experience working in the fleet industry with four of those in a Driver & Fleet Safety environment. Nigel is responsible for the efficient and effective implementation of ADT customers along with providing consistently high standards of customer care and relationship management. Providing a personalised and bespoke approach to its customers has […] Read more »

  • Dawn Bates - Compliance Manager

    Dawn support’s all activities across the organisation including tracking key performance indicators, long term business planning and organisation, managing the mission of ADT and its goals, project management and internal audit.  Dawn has extensive experience in organisational transformation and dealing with issues facing the business to delivery faster solutions in performance management. Dawn has a […] Read more »

  • David Settle - Senior Fleet Manager and Customer Support Manager for Risk Management

    David has over 20 years’ experience working in the fleet industry for one of the largest car fleets in the UK and has additional responsibilities for managing Risk Management clients since joining ADT last year. David is responsible providing a first class fleet management service for ADT customers which is both efficient and knowledgeable along […] Read more »