APPLIED COMPANION SUPPORT

FAQ

THE APPLIED COMPANION APP

I’M A PASSENGER BUT IT’S RECORDING MY TRIP

If you are taking a trip as a passenger (i.e. carpool, taxi) then you must mark your trip as “Non-Scorable”.

The journey will still display in your trip history but ADT will not receive any details of the trip. You have until midnight that day to mark the trip as Non-Scorable.

CAN I TURN THE APP OFF?

No. You can go “Incognito” during off-work hours or “Non-Scorable” when you are a passenger in a vehicle.

THE APP ISN’T WORKING

First, visit www.sfara.com/compatibility/ to check you are using a compatible device. If you are using a device that is compatible and Applied Companion still isn’t working, please contact you customer support team with details of your device and the issues being experience. Your team will answer any queries, or pass your ticket on to Sfara’s technical team.

I RECEIVED AN EVENT NOTICE FOR SOMETHING THAT DIDN’T HAPPEN

There are several reasons why an at-risk driving event could be detected or mis-detected. There is no need to be concerned about occasional event discrepancies as it will not impact your overall behavior profile.

MY TRIP HASN’T RECORDED CORRECTLY

Since the AI-based service is based on driving patterns and longer-term behaviors, occasional anomalies are insignificant to the overall picture. The AI and algorithms process large amounts of data to build a driver behavior profile. This means if parts of trips are
mis-detected, it won’t impact the overall driver profile.

DOES IT USE A LOT OF BATTERY AND MOBILE DATA?

Applied Companion processes data on the device using a negligible amount of battery. It only transfers event notices to the cloud which significantly reduces mobile data charges.

At the start of the service, you may find that the battery is more heavily impacted. This is because, when the service is new, drivers have a tendency to regularly open the app and look at their trip data. Using the phone’s display regularly like this will impact the battery. If the app is simply left to run in the background, it operates with minimal battery usage.

WHERE CAN I VIEW MY PERFORMANCE?

You can view your ongoing performance through the Riskmapp portal. You will receive an email at the beginning of the service providing you with login details for Riskmapp. You will also receive a weekly report of your driving performance.

TRIGGERED TRAINING & SAFETY MESSAGING

HOW WILL I KNOW IF I HAVE TRAINING TO COMPLETE?

We will email you directly to inform you of any new Triggered TrainingTM module and supply login details.

HOW DO I LOGIN TO COMPLETE MY TRAINING?

You will receive an email at the beginning of the service providing you with login details for the Riskmapp portal.

These same login details are used to access your training at: https://secure.adt-learning.com

I’VE FORGOTTEN MY PASSWORD

Click on the reset password link on the login page to reset your password. You will need to enter your username which can be found in our training invite emails.

HOW MANY TRIGGERED TRAINING MODULES WILL I GET AT ONCE?

You could receive up to four training modules at once (one for each driving event). You may also receive safety messaging alongside any Triggered Training.

HOW LONG DO I HAVE TO COMPLETE MY TRAINING MODULE?

The time to complete is set by your organization. We recommend you complete you training as soon as possible. The closer it is completed to the actual driving event, the greater the impact. We suggest completion within seven days.

WILL I GET TRAINING REMINDERS? IF SO, HOW MANY?

You will receive three email reminders. The frequency of when the reminders are sent will be set by your organization.

UK HQ

CONTACT

GROUP HEADQUARTERS Applied Driving Techniques (Global Solutions) Ltd

25 Barnes Wallis Road
Segensworth East
Fareham
Hampshire
PO15 5TT
United Kingdom

UK: +44 (0) 1489 663 788
Ireland: +353 124 695 58
Europe: +32 280 844 80
USA: +1 267 239 8979
Australia: +61 281 034 165
Malaysia: +60 330 992 319