APPLIED COMPANION SUPPORT

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FREQUENTLY ASKED QUESTIONS

THE APPLIED COMPANION APP

I’M A PASSENGER BUT IT’S RECORDING MY TRIP

If you are taking a trip as a passenger (i.e. carpool, taxi) then you must mark your trip as “nonscorable”.

The journey will still display in your trip history but ADT will not receive any details of the trip. You have until midnight that day to mark the trip as nonscorable.

CAN I TURN THE APP OFF?

No. You can go incognito during off-work hours or nonscorable when you are a passenger in a vehicle.

I RECEIVED AN EVENT NOTICE FOR SOMETHING THAT DIDN’T HAPPEN

There are several reasons why an at-risk driving event could be detected or mis-detected. There is no need to be concerned about occasional event discrepancies as it will not impact your
overall behavior profile.

MY TRIP HASN’T RECORDED CORRECTLY

Since the AI-based service is based on driving patterns and longer-term behaviors, occasional anomalies are insignificant to the overall picture. The AI and algorithms process large amounts of data to build a driver behavior profile. This means if parts of trips are mis-detected, it won’t impact the overall driver profile.

DOES IT USE A LOT OF BATTERY AND MOBILE DATA?

The companion app uses no more power than a GPS app, such as Waze and Google Maps, and even less power if you leave the app in the background.

WHERE CAN I VIEW MY PERFORMANCE?

You can view your ongoing performance through the Riskmapp portal. You will receive an email at the beginning of the service providing you with login details for Riskmapp. You will also receive a weekly report of your driving performance.

HOW DO I RAISE A TICKET?

Ask our Answer Bot to help you find the answer. Click the green ‘Help’ icon on the bottom right-hand side of the screen and ask your question. Alternatively, raise a ticket to our technical support team by clicking here.

TRIGGERED TRAINING & SAFETY MESSAGING

HOW WILL I KNOW IF I HAVE TRAINING TO COMPLETE?

We will email you directly to inform you of any new Triggered Training module and supply login details.

HOW DO I LOGIN TO COMPLETE MY TRAINING?

You will receive an email at the beginning of the service providing you with login details for the Riskmapp portal. These same login details are used to access your training at: https://secure.applied-driving.com

I’VE FORGOTTEN MY PASSWORD

Click on the reset password link on the login page to reset your password. You will need to enter your username which can be found in our training invite emails.

HOW MANY TRIGGERED TRAINING MODULES WILL I GET AT ONCE?

You could receive up to four training modules at once (one for each driving event). You may also receive safety messaging alongside any Triggered Training.

HOW LONG DO I HAVE TO COMPLETE MY TRAINING MODULE?

The time to complete is set by your organization. We recommend you complete you training as soon as possible. The closer it is completed to the actual driving event, the greater the impact. We suggest completion within seven days.

WILL I GET TRAINING REMINDERS? IF SO, HOW MANY?

You will receive three email reminders. The frequency of when the reminders are sent will be set by your organization.

Still have an unanswered question?

Ask our Answer Bot to help you find the answer. Click the green ‘Help’ icon on the bottom right-hand side of the screen and ask your question.

Alternatively, raise a ticket to our technical support team using the link below.

UK HQ

CONTACT

GROUP HEADQUARTERS Applied Driving Techniques (Global Solutions) Ltd

25 Barnes Wallis Road
Segensworth East
Fareham
Hampshire
PO15 5TT
United Kingdom

UK: +44 (0) 1489 663 788
Ireland: +353 124 695 58
Europe: +32 280 844 80
USA: +1 267 239 8979
Australia: +61 281 034 165
Malaysia: +60 330 992 319